Got a question about an order, a culture that’s arrived, or which springtails or isopods would suit your setup? We’re happy to help — get in touch using the details below and we’ll get back to you as soon as we can.
Email Us
For order queries, livestock guarantee claims, or general questions, email us at hello@bioactivebugsuk.com. Please include your order number if your query relates to an existing order.
Response Times
We aim to reply to all messages within 1–2 working days. If you’re reporting an issue with a live culture that’s just arrived, please see our Livestock Guarantee page for what to include so we can deal with it as quickly as possible.
Before You Get In Touch
Many common questions — on housing, feeding, humidity and troubleshooting — are answered in our Care Guides. For questions about an order, our Delivery Information and Terms & Conditions pages cover despatch days, tracking and our returns policy.